:root{--ink:#16212b;--muted:#66737e;--line:#dedfd9;--paper:#f5f4ef;--card:#fff;--purple:#6d5dfc;--teal:#20b8a6;--gold:#e5b84f;--shadow:0 24px 70px rgba(29,37,45,.10);font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--paper)}*{box-sizing:border-box}html,body{margin:0;min-height:100%;background:var(--paper);color:var(--ink)}body{font-size:16px;line-height:1.5}a{color:inherit;text-decoration:none}button,input,textarea,select{font:inherit;color:inherit}.public-nav,.form-nav{height:86px;display:flex;align-items:center;justify-content:space-between;padding:0 clamp(24px,5vw,80px);border-bottom:1px solid rgba(20,32,43,.08);background:rgba(245,244,239,.9);backdrop-filter:blur(16px);position:relative;z-index:20}.public-nav img,.form-nav img{width:182px;height:auto}.nav-admin,.secure-pill{font-size:13px;font-weight:700;letter-spacing:.04em;color:#596773}.public-main{max-width:1280px;margin:0 auto;padding:80px clamp(24px,5vw,70px) 70px}.hero{max-width:880px}.eyebrow,.program-kicker{display:block;font-size:12px;font-weight:800;letter-spacing:.13em;color:#7a6ef7;margin-bottom:16px}.hero h1{font-size:clamp(54px,8vw,104px);line-height:.93;letter-spacing:-.055em;margin:0 0 32px;font-weight:760}.hero h1 span{color:#6d5dfc}.hero p{max-width:760px;font-size:21px;line-height:1.6;color:#56636d;margin:0}.program-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:24px;margin-top:72px}.program-card{position:relative;display:grid;grid-template-columns:70px 1fr;gap:24px;background:#fff;border:1px solid #e2e2dc;border-radius:26px;padding:34px;box-shadow:0 12px 40px rgba(32,40,47,.06);transition:.25s ease;overflow:hidden}.program-card:before{content:"";position:absolute;left:0;right:0;top:0;height:5px;background:var(--accent)}.program-card:hover{transform:translateY(-5px);box-shadow:0 24px 50px 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0}.message{padding:16px;border-radius:14px;margin-top:12px}.message-outbound{background:#f0eeff;margin-right:12%}.message-inbound{background:#edf8f5;margin-left:12%}.message-internal{background:#f4f4f1}.message-meta{font-size:11px;font-weight:800;color:#7c858d;text-transform:uppercase;letter-spacing:.05em}.message p{margin:6px 0}.message small{color:#8d8796}.status-badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:11px;font-weight:800;background:#eef0f1;color:#59646d}.status-new{background:#fff0d9;color:#925b00}.status-triage{background:#efeaff;color:#6c55bd}.status-assigned,.status-in_progress{background:#e9f1ff;color:#386aa7}.status-awaiting_reporter{background:#fff5d7;color:#8b6900}.status-resolved,.status-closed{background:#e6f5ed;color:#2d7252}.muted{color:#7d8991}.setup-shell{max-width:850px;margin:40px auto;padding:24px}.setup-card{background:#fff;border:1px solid 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